Completely redesigned for the release of V 3.0, the Canopsis interface is an essential and central tool for controlling the information system. The Canopsis alarm tray received special care and attention from us, a significant investment which is now bearing fruit… Ready for the guided tour of our alarm tray ?!
Canopsis alarm tray : An exclusive design, an efficient interface
Result of changes, without hindrance of any “legacy”, our alarm tray allows you to display aggregated information in Canopsis in customizable tables.
Smart and responsive, the view responds to every situation and makes it possible to adapt to all resolutions, in a smart way.
Specialize the view and minimize the alerts
Because users deserve a professional tool suited to their profession, the alarm tray offers powerful tools for finding and making the information available.
Search engine
For more flexibility, 2 research methods are proposed:
A natural search that matches the word indicated by the user and the same words present in the tray (by searching for the word “ERP”, you will find all the alarms that affect “ERP”).
An advanced search (more precise than the previous one) which works with the proposed keywords (a lexicon is available directly in the tool).
Filters and filter mix
Filters offer the possibility of selecting specific elements to display : Criticality (minor, major, critical), alarms on resources and components and custom filters.
Filters can be associated with each other with Boolean expressions “and / or” directly in the tool.
User actions on alarms, the key to incident management
Inspired by customer processes, Canopsis incident management is based on the provision of tools and shortcuts. .
This organization saves time and a lear distribution of tasks within the teams.
After having acknowledged (Ack) and thus having taken charge of the alarm, the user automatically has new actions to perform.
Declaration and association of a ticket
Declaration and association of a ticket
The operator accepts the information that will generate a new entry in the ticketing tool.
Another call to the appropriate icon and the ticket number in the external tool is associated with the alarm in Canopsis.
It’s simple, fast and effective.
Alarm cancellation
L’alarme peut être annulée par l’utilisateur , sous réserve d’un commentaire explicatif.
Annulation d’un acquittement
The acknowledgement can be canceled by the user or by another user subject to an explanatory comment.
Snooze
Inherited from alarm clock, this action allows you to delay an alarm, to postpone it to a given time without “hearing” it ringing.
Change the criticality
Thanks to this function, the user can modify the criticality of an alarm in order to adapt it to the reality on the ground..
Periodic behavior
Notify that a service is in maintenance or in another state or a defined period. It is also possible to add a recurrence rule if necessary. An icon is displayed in the “additional details” column and when the mouse pointer is hovered, information is displayed on the screen.
A listing of periodic behaviors allows you to see all of them and remove them if necessary.
Mass actions
This function gives the possibility of generating the same action for many alarms simultaneously ; acknowledging alarms has never been so quick!
Timeline
By clicking on an alarm, the table opens to show the history of the alarm and the actions assigned to it.
Dynamic link
Allows to set up links associated with the alarm; hese can be used to redirect the user to an instruction sheet, an equipment sheet or any other external tool.
More information
Display additional information in a modal window: source, impacted component, etc.
Customization of the interface
Dashboards can be personalized, allowing the dissemination of views adapted to each type of user.
Few examples:
Multiplication of alarm trays: everal alarm trays can be presented in the same view. Each of them offers, for example, different filters for additional use.
The enrichment columns: the column headers can be personalized to present the chosen attributes.
Items choice of display: Items such as actions may or may not be displayed to users.
| Key points | Weak points |
| – Modern and ergonomic interface | – One search, but can’t find … the best thing is to give it a try ! |
| – Multisource | |
| – All inclusive : he user has all the elements smartly arranged in the tray (actions, links, information, etc.) | |
| – Scalable and customizable |
Conclusion
We have created one of the most attractive alarm tray on the market. This is the cornerstone of the solution, the monitoring “spot” for the entire service center.
